1. Introduction
This document sets out the terms and conditions of use (“Terms and Conditions”) applying to your access to and use of the Sustainable Business Coach Website.
2. Definitions
In these Terms and Conditions, the following words shall have the following meanings except where the context requires otherwise:
| “Aviva”, “we”, “us”, “our” | means Aviva Insurance Limited and, as applicable, any other company within the Aviva group. |
| “you”, “your | means the natural or legal person(s) who is granted access to use the Website |
| “Terms of Business” | means the terms of business agreement you (or your intermediary firm) entered into with Aviva, under which you (or your firm) act as an intermediary. |
| “Website” | means the Sustainable Business Coach website (https://sustainablebusinesscoach.aviva.co.uk). |
3. Our relationship and applicable legal terms
This Website is provided to you by or on behalf of Aviva. Your use of the Website constitutes acceptance of these Terms and Conditions, so please read them carefully. If you do not agree to these Terms and Conditions, you must not use the Website. To the extent you access and use the Website in your capacity as personnel (including employee, agent, consultant or subcontractor) of an organisation, your access and use of the Website is confirmation that you have the authority to do so for and on behalf of your organisation.
For information about how Aviva uses your personal information when you use the Website, please see the applicable privacy policy:
If you are an Aviva intermediary, or you are personnel (including employee, agent, consultant or subcontractor) of an Aviva intermediary, you are subject to your Terms of Business in addition to these Terms and Conditions. If there is any conflict between these Terms and Conditions and your Terms of Business, the Terms of Business will take precedence to the extent of the conflict. The agreement formed by these Terms and Conditions is personal to you and you cannot assign or otherwise transfer it to anyone else.
4. Your use of the Website
The Website is for our users located in the United Kingdom, Channel Islands, Isle of Man and Gibraltar only. It is only intended for use in these jurisdictions and use of the Website outside these jurisdictions may not comply with local law requirements and you shall be liable for any breach of local law requirements caused by such use. Without prejudice to your obligation to comply with local law requirements, Aviva may at its discretion block access to the Website from countries outside the United Kingdom, Channel Islands, Isle of Man and/or Gibraltar.
Some of the information, tools and articles presented on the Website may be provided by third parties and do not necessarily represent the views or opinions of Aviva or the Aviva group of companies. Aviva is not responsible for the validity, completeness or accuracy of such publications which are provided for general information purposes only and you use them at your own risk.
You may need specific software to use the Website, for instance, to view PDF documents. Any third-party software is downloaded at your own risk and Aviva accepts no liability for the use of third-party software by you or your organisation.
From time to time, we may need to stop access to the Website to carry out scheduled or emergency maintenance. Where practicable, we will use reasonable endeavours to provide you with advance notice of this maintenance, but we shall not be liable to you for any non-availability of the Website in such circumstances.
We reserve the right to disclose your activity on the Website to your employer or organisation (as applicable) and/or to deny or suspend, at our sole discretion, access to the Website without notice if we deem it necessary to stop or prevent an intentional breach of the Terms and Conditions or other behaviour we consider to be inappropriate. We also reserve the right disclose your identity and activity on the Website if required to comply with legal or regulatory obligation to which we are subject.
5. Username and password
Only you may use the username and password allocated to you to access the Website. You may not share, transfer or assign your username and password to any other person (including within your organisation).
You must contact us immediately and provide us with full details if at any time you know or suspect that anyone other than you knows your username or password, or that unauthorised access to the Website may have occurred, by whatever means, and take immediate action to minimise the impact to us. You also agree to comply with any security guidelines that Aviva may issue from time to time in respect of your use of your username and password, including the type of password you use and any instructions to change these details. You must also notify us immediately if you think you have access to any information on the Website to which you are not entitled.
Notwithstanding the preceding paragraph, you shall be responsible for any losses you, your organisation or Aviva incur because of your failure to keep your username and password secure.
You shall ensure that any software and devices you use to access the Website are secure to help prevent unauthorised access. It is your sole responsibility to ensure the safety and security of the software and equipment you use, including without limitation by;
- protecting your internet connection with a firewall;
- protecting your software and equipment from viruses, e.g. by using up to date anti-virus software;
- ensuring the most appropriate security configuration of your devices and software; and
- keeping software and equipment versions up to date.
Your ability to access the Website will be dependent on the availability of your internet connection. You are also responsible for keeping secure back-ups of any data you enter into the Website.
You must cease access to the Website immediately and notify us if you leave your organisation, or if you are otherwise no longer authorised to use the Website for any other reason. Aviva does not accept any liability for any loss or damage suffered by you or your organisation arising from or caused by continued access to the Website from the time you have left your organisation or cease to have appropriate rights to use the Website.
6. Third party links and information
The Website may contain hyperlinks or references to other websites and resources owned and operated by third parties. While we provide these in good faith, we have no control over the content of those websites or resources and make no representations or warranty about them and accordingly we do not accept any liability in relation to them. You should read the terms and conditions and privacy policy of those websites and you are solely responsible for determining the safety, content or validity of any third party website and/or resources. For the avoidance of doubt, this obligation includes any social media websites and resources which you may access, such as Facebook, Twitter, LinkedIn etc.
You must not do or authorise anything that may alter, corrupt, damage or otherwise interfere with the Website and you shall not link any other websites to the Website without our express prior written permission which we can refuse in our absolute discretion.
6. Information you provide to us
In order to provide you with the services, we must have accurate information from you. In providing information to us, you warrant that it is and will be kept accurate, complete and up to date in all material respects. If you need to correct or update any of the information you have given us, please contact us as soon as possible. It is your responsibility to ensure you have any necessary permissions before sharing any of information with us.
7. Changes
We may revise these Terms and Conditions, at any time by amending this webpage. We recommend that you check this page from time to time for any changes to these Terms and Conditions. If we make changes to the Terms and Conditions which we believe are material, we will take reasonable steps to notify you that there has been a change by sending you an information message or by posting a message on the login page. By continuing to use the Website after any changes, you are agreeing to be bound by the new Terms and Conditions.
We reserve the right to make changes to the Website, including the introduction of new services or withdrawal of existing services, and to withdraw access to the Website, at any time, without notice.
These Terms and Conditions were last updated in May 2024.
8. Intellectual property
You may use the Website for your own personal use or use on behalf of your organisation to: (a) retrieve, display and view the content on a computer screen; (b) download and store the content in electronic form; and (c) print and distribute as many copies of the content as you reasonably require for your own (or your organisation’s, as applicable) business use. You must not otherwise use the content of the Website without the written permission of Aviva.
Nothing in these Terms and Conditions grants you any legal rights in the Website or the content of the Website and all rights in any intellectual property relating to the Website are reserved, this includes but is not limited to:
Trademarks
All Aviva company trade names and logos, icons, service marks and icons that are registered trademarks of Aviva. Any Aviva company may also claim rights in other trade marks, service marks, logos and icons used in relation to the Website.
Copyright
Aviva owns or is licensed to use all copyrights, design rights, database rights, algorithms and other intellectual property used in relation to the Website, as well as the intellectual property rights in the content, look and feel or links on the Website.
You may not use any of the intellectual property relating to the Website without our prior written agreement, unless otherwise expressly permitted.
If you are the owner of any intellectual property rights comprised in any information you upload to the Website, you agree to grant us an irrevocable, non-exclusive and royalty-free licence to continue to use such information as necessary to provide the Website, subject to our compliance with applicable laws. You agree to waive any and all moral rights in such material.
10. Website content restrictions
Save as expressly permitted in these Terms and Conditions, you are not permitted to exploit, extract, frame, deep-link, screen scrape, publish, distribute, or reproduce any part of the Website and may not use bots or other electronic automatons to interact with the Website.
We may take legal action if we discover any unauthorised use or interference with access to this Website, misappropriation, misuse or infringement of our content, website functionality, look and feel of the Website or interference with the identity of the Website or taking any action to impair the good-will of our trade names, trademarks or other intellectual property.
11. Viruses
While we use reasonable precautions, we do not guarantee that the Website will be secure or free from bugs, viruses or other malicious software and you are responsible for ensuring that you use appropriate virus protection software when accessing the Website.
You must not introduce any viruses or other harmful material to the Website and any attempt to do so will result in your right to use the Website being removed immediately, without prejudice to our other rights and remedies. If we suspect that any criminal offences under the Computer Misuse Act 1990 have been committed, we will report them to the relevant law enforcement agencies and will co-operate with those agencies by disclosing your identity to them.
12. Liability
The following provisions limit or exclude our liability in relation to the Website.
For the avoidance of doubt, nothing in these Terms and Conditions is intended to nor shall be construed as limiting or excluding our liability for:
- death or personal injury caused by our negligence;
- our own fraud or fraudulent misrepresentation; or
- for any other liability which we cannot lawfully exclude or limit under applicable law.
Although we have taken reasonable steps to ensure the information on the Website is accurate, it is provided on an “as is” and “as available” basis, without any representation or warranty, and use of the Website is at your own risk. To the extent permitted by law, we shall have no liability to you or others for any loss or damage (even if foreseeable), whether in contract, tort (including without limitation negligence), breach of statutory duty or otherwise, arising as a result or in connection with use of, or inability to use, the Website, or use of or reliance on any information made available, accessed via, displayed on or downloaded from the Website. In particular, but without limitation we shall not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
Without prejudice to the generality of the foregoing, we shall not be liable for:
- inaccurate, untimely, incomplete or erroneous information which could be caused by (amongst other things) service feed issues, database issues, corrupted records, or incomplete records;
- unavailability of the Website at any time or for any period;
- inability to log in, access the Website or stay online;
- inability to complete a transaction either due to unavailability of a third-party partner, including but not limited to the operation of any partner technology provider services, or through unavailability of the Website;
- events beyond our control;
- third-party interference such as hacking, computer viruses, bugs, trojans, information posted on the web by unauthorised parties, phishing, and any other cybercrime;
- loss of data, including your failure to securely store information accessed within or submitted to the Website.
To the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the Website.
13. Indemnity
You agree to indemnify and keep us (including all Aviva group companies, our successors and assigns, and our directors, officers, employees and agents and our suppliers who operate the Website on our behalf) indemnified from and against all liabilities, claims, losses, costs, damages and expenses (including legal fees) which are reasonably incurred by us (including all Aviva group companies, our successors and assigns, and our directors, officers, employees and agents and our suppliers who operate the Website on our behalf) arising from your use of the Website, your breach of the Terms and Conditions or any applicable laws, or your violation of any third party rights.
14. General
No delay by us in enforcing the provisions of these Terms and Conditions will act as a waiver or prejudice or restrict our rights and any waiver we give must be in writing and will not operate as a waiver of any subsequent breach. No right or remedy conferred on or reserved by us is exclusive of any other right or remedy available to us and each such right or remedy shall be cumulative.
The illegality, invalidity or unenforceability of any of part of these Terms and Conditions will not affect the legality, validity or enforceability of any other part of these Terms and Conditions.
The words “including” or “include”, and words of similar effect will not be deemed to limit the general effect of the words which follow them.
The headings used in these Terms and Conditions are for convenience only and will not affect their interpretation.
No one other than a party to these Terms and Conditions has any right to enforce any of these Terms and Conditions.
We may transfer (subject to any necessary regulatory approval) our rights and obligations under the agreement formed by these Terms and Conditions to another company within the Aviva group of companies at any time. Where possible we will seek to provide you with prior notice of any change.
15. Governing law and jurisdiction
The laws of England and Wales shall govern these Terms and Conditions and in the event of a dispute you irrevocably submit to the non-exclusive jurisdiction of the English Courts.
16. About us
The Website is owned by Aviva Insurance Limited (registered in Scotland under company number 2116 and having its registered office at Pitheavlis, Perth, PH2 0NH). The Website is operated on behalf of Aviva by Life Moments Limited (registered in England and Wales under company number 11509188 and having its registered office at 4th Floor Tuition House, 27/37 St George’s Road, Wimbledon, London, SW19 4EU).
17. How to contact us
If you need to contact us in relation to the Website please email us at sustainablebusinesscoachsupport@aviva.com.
Alternatively, if you are an Aviva intermediary, or you are personnel (including employee, agent, consultant or subcontractor) of an Aviva intermediary, please email us at brokerpropositionssupport@aviva.com